Privacy Policy

Last updated: April 2026

Who We Are

SwitcherMate Business is a trading name of SwitcherMate Ltd (Company No. 16568958), registered in England and Wales. Registered office: 8a Whalley Road, Accrington, BB5 1AA. ICO Registration No. ZC080646. We are the data controller for personal data processed through this website and our services, operating in accordance with UK GDPR, the Data Protection Act 2018, and PECR.

What We Collect

Contact details: First name, email address, and mobile number — collected via our Business Energy, Broadband & VoIP, and Card Machine enquiry forms.

Business Energy: Business postcode, MPAN/MPRN, estimated annual usage, current energy supplier, contract end date.

Uploaded energy bills: Where you choose to upload a copy of your energy bill, we process the bill image or PDF to automatically read your meter number (MPAN/MPRN) and usage details so we can prepare your quote. Uploading a bill is optional — you can always enter these details manually instead.

Broadband & VoIP: Business postcode, service type (broadband only or broadband & VoIP), number of VoIP users required.

Card Machines: Business category, business activity type, estimated monthly card turnover, whether the business is new, and current card machine provider (if applicable).

Communications: Emails, WhatsApp messages, and call recordings where applicable.

Technical: IP address, browser type, device type, cookies, and website analytics.

How We Collect It

Directly through our website enquiry forms at switchermatebusiness.com, via WhatsApp (+44 7555 632494), email (info@switchermatebusiness.com), or by telephone.

How We Use It

  • Processing your quote request and identifying the best available deal for your business
  • Contacting you within one business day with your tailored quote
  • Submitting your details to relevant suppliers or partners to obtain quotes on your behalf
  • Managing your switch or contract from start to finish
  • Sending service updates, renewal reminders, and relevant communications
  • Improving our platform and services through analytics

Who We Share With

Energy suppliers: Where you request a business energy quote, your details are shared with relevant licensed suppliers to obtain competitive rates.

Broadband providers: Where you request a broadband or VoIP quote, your postcode and requirements are shared with relevant providers.

Card machine providers: Where you request a card machine quote, your business details are shared with relevant payment providers.

CRM platform: We use a CRM system to manage enquiries, contacts, and pipeline. Your name, email, phone, and enquiry details are stored there.

Email delivery: We use a third-party email service to send your confirmation email. Your name and email address are processed.

AI bill reading (Anthropic): When you upload an energy bill, the image or PDF is processed by Anthropic, PBC — our AI sub-processor — solely to extract the meter number and usage figures from your bill. Anthropic processes this data on our behalf under a data processing agreement, does not use it to train its models, and any data transferred to the United States is protected by UK GDPR Standard Contractual Clauses.

Momentum Network Solutions Ltd: A separate legal entity within our group that may assist in servicing your enquiry.

Website analytics: Anonymous usage data to improve our website.

Legal Basis

Contract performance: Processing your enquiry and managing your quote or switch.

Legitimate interests: Following up on your enquiry, sending renewal reminders, and improving our services.

Legal obligation: Complying with regulatory and statutory requirements.

Consent: Where required under PECR for marketing communications.

Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, or port your data, and to object to processing. To exercise any of these rights, contact us at info@switchermatebusiness.com. You may also lodge a complaint with the ICO at ico.org.uk (Ref. ZC080646).

Retention

Enquiry records are retained for 6 years in line with UK statutory requirements. If your enquiry does not progress to a switch or contract, your data is deleted after 12 months. Technical logs are deleted after 12 months.

International Transfers

Where data is transferred outside the UK by our third-party service providers, we rely on adequacy decisions or Standard Contractual Clauses to ensure your data is protected.

Cookies

We use essential cookies to operate this website. For full details see our Cookie Policy.

Changes

We may update this policy from time to time. Material changes will be communicated via email or a notice on our website.

Questions? Visit our contact page