1. Who We Are
This Privacy Policy applies to SwitcherMate Ltd, a company registered in England and Wales, with a registered address at:
8A Whalley Road, Accrington, Lancashire, BB5 1AA, United Kingdom
For privacy-related enquiries, please contact us at: info@switchermatebusiness.com
2. What Data We Collect
We may collect and process the following types of personal data:
- Contact information (name, email address, telephone number)
- Business details (company name, address, nature of enquiry)
- Communication records (emails, messages, and correspondence)
- Technical data (IP address, browser type, pages visited — collected via website analytics where applicable)
We do not collect sensitive personal data (such as financial credentials or health information) through this website.
3. How We Use Your Data
We use personal data for the following purposes:
- Responding to enquiries and communications
- Delivering agreed services and managing partner relationships
- Meeting our legal and regulatory obligations
- Maintaining records in accordance with applicable UK law
We do not use your personal data for unsolicited marketing. We do not add individuals to marketing lists without explicit consent. We do not sell, rent, or otherwise transfer personal data to third parties for commercial gain.
4. Legal Basis for Processing
We process personal data on the following lawful bases under UK GDPR:
- Legitimate interests — for responding to enquiries and managing business relationships
- Contract performance — where data processing is necessary to deliver agreed services
- Legal obligation — where we are required to process data to comply with applicable law
- Consent — where you have explicitly provided consent for a specific purpose
5. Data Sharing
We may share personal data with approved third-party service providers strictly for the purpose of delivering agreed services (for example, partner networks or communications platforms). All third parties are required to handle data in accordance with applicable data protection law.
We do not share personal data with any party for purposes unrelated to the services we provide, and we do not engage in the resale of personal data under any circumstances.
6. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected, or as required by applicable law. Business communications and records are typically retained for a period of up to six years in accordance with UK legal and tax requirements.
7. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- The right to access the data we hold about you
- The right to request correction of inaccurate data
- The right to request erasure of your data (subject to legal obligations)
- The right to object to processing based on legitimate interests
- The right to data portability (where applicable)
- The right to withdraw consent at any time (where processing is consent-based)
To exercise any of these rights, please contact us at info@switchermatebusiness.com. We will respond within 30 days in accordance with our obligations under UK GDPR.
8. Cookies and Analytics
This website may use essential technical cookies to function correctly. If analytics tools are used to understand website usage, this is conducted in an anonymised or pseudonymised manner. We do not use tracking cookies for advertising purposes.
9. Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Access to personal data is restricted to authorised personnel on a need-to-know basis.
10. Complaints
If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority, at ico.org.uk.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the date of the last update indicated at the top of this document.